3rd WORLD PASSENGER EXPERIENCE FORUM – Discover, Connect, Transform: Redefining Passenger Experience Globally

Discover, Connect, Transform:
Redefining Passenger Experience Globally

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Market Overview

EVENT OVERVIEW

Welcome to the 3rd World Passenger Experience Forum, a transformative event poised to revolutionize the global passenger experience landscape. Taking place on February 24-25, 2025, in Dubai, United Arab Emirates, this forum promises to captivate industry leaders, innovators, and experts alike.

Through a dynamic array of engaging presentations, panel discussions, and interactive fireside chats, attendees will delve into the future of passenger experience enhancement. Explore the forefront of innovation and strategy in passenger comfort innovations, personalized passenger services, sustainability in aviation, accessible travel for all, safety and security measures, and collaborative efforts across the aviation ecosystem.

Forge new perspectives and connections by engaging with over 30 distinguished speakers and thought leaders, who will share insights and expertise on reshaping passenger experience on a global scale. From cutting-edge immersive technologies to sustainable solutions, this event serves as a catalyst for inspiring innovation and fostering collaboration among industry stakeholders.

Join us at the forefront of redefining passenger experience globally at the 3RD WORLD PASSENGER EXPERIENCE FORUM in Dubai, where the future of travel awaits.

EVENT IN NUMBERS

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Decision Makers

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Speakers

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Countries Represented

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Panel discussions

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Case Studies and Technical Presentations

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Media partners

FORUM'S KEY TAKEAWAYS

Explore

strategies to make passenger journeys smoother, from check-in to disembarkation

Dive

into discussions on reshaping the future of passenger experience with cutting-edge solutions

Discover

ways to implement automation for efficient passenger services and operational excellence

Learn

to cater services to individual preferences, transforming the travel experience into a journey of one

Uncover

techniques to boost ancillary revenue and optimize gains through innovative approaches

Embrace

the digital age by exploring opportunities to enhance the digital passenger journey

Gain

insights into maintaining safety and comfort while pushing boundaries in passenger satisfaction

WHY ATTEND?

01.

Immerse

yourself in the forefront of aviation innovation, gaining access to groundbreaking solutions that redefine passenger experiences.

02.

Engage

with over 40 key decision-makers who will share their expertise on the future of aviation, helping you stay ahead of industry trends

03.

Discover

strategies to optimize passenger services through smart automation, elevating operational efficiency and customer satisfaction

04.

Explore

opportunities to elevate the digital journey, from online bookings to in-flight experiences, creating seamless passenger flows

05.

Participate

in the ‘technology innovation showcase’ session which highlight key innovations and solutions enhancing the operational efficiency and passenger

06.

Stay

informed about global aviation trends, equipping yourself to navigate industry shifts and emerging market demands

WHO SHOULD ATTEND?

ADVISORY BOARD

Mervat Sultan

Director and Co-Founder

Ramjet Co and FltCtrl Ltd
UAE

Mohannad Salman AlSalmi

Chief Information Officer

Flyadeal
Saudi Arabia

Mohsin AlBalushi

Director of Ground Operations

SalamAir
Oman

Sohail Ali

Senior Vice President Operations

British Airways, Middle East, Africa, Asia Pacific
UAE

Mark Finch

Head of Customer Experience

Qatar Aviation Services
Qatar

Anita Chagar

Strategic Partnerships Manager

Heathrow Airport
United Kingdom

Jerry Angrave

Customer & Passenger Experience Director

Empathyce
United Kingdom

Roberto Castiglioni MBE

Director

Reduced Mobility Rights Limited,
United Kingdom

Speakers & Panelists

Ralf Schustereder

Chief Executive Officer
(CEO)

Ras-Al-Khaimah International Airport,
United Arab Emirates


Anmar Bajbouj

Head of Product
 Design

Dubai Airports,
United Arab Emirates


Kashif Khalid

Regional Director – Africa & Middle East

International Air Transport Association (IATA),
United Arab Emirates

Marcel Stroop

Director of Go-To-Market

Schiphol Group Aviation Solutions,
Netherlands


Dr. Eng. Suaad Al Shamsi

First United Arab Emirates Female Aircraft Engineer

Aviation Technical Advisor, Midfield Terminal, Woman in Aviation Middle East

Ciaran O'Sullivan

Division Vice President

Airline Services
Dnata

Varun Kapur

Executive Director

Travel Food Services,
India

Lorenzo di Loreto

Managing
Director

Munich Airport International,
Germany

Amit Sukhija

Founder and Chief Executive Officer

ZestIOT Technologies Pvt. Ltd
India

Dr. Viktoriia Myroniuk

Senior Lecturer in Aviation and a Programme Leader for MSc Sustainable Air Transport Operations and Planning

Salford University,
United Kingdom

Priyanka Lakhani

Senior Vice President

Commercial EMEA,
Collinson
United Arab Emirates

Chris Amenechi

Co-founder and Chief Executive Officer

SeatCash Inc
United State of America

Subir Hazra

Chief Commercial and Strategy Officer

GM Aero Services
Indira Gandhi International Airport
India

Mohannad Salman AlSalmi

Chief Information
Officer

Flyadeal,
Saudi Arabia

Anita Chagar

Strategic Partnerships Manager

Heathrow Airport
United Kingdom

Thomas Konietzko

Executive Vice President Airports

Xovis
Switzerland

Dr. Ahmad Altarawneh

Senior Transformation Consultant

Dubai Police
United Arab Emirates

Navaid Ahsan

Head of Aviation Security
Operations

Etihad Airways,
United Arab Emirates

Sandra Cullen

Vice President Customer Experience and Training

Air Astana Group
Kazakhstan

Tim Woodstock

Director of Signage & Wayfinding

Red Sea Global, Red Sea International Airport,
Saudi Arabia

Rajen Lakhani

Experience Design
Lead

Etihad Airways,
United Arab Emirates

Dr. Prof. Omar Kaddouha

Director of Flight
Safety

Directorate General of Civil Aviation, Lebanon

Hind Al Budoor

Airside Operations Officer

Vice President of Dubai Airports Youth Council,
Dubai Airports,
United Arab Emirates

Jerry Angrave

Customer & Passenger Experience Director

Empathyce
United Kingdom

Dr. KJ Devasia

Assistant VP Enterprise Risk & Cooperate Resilience

Bangalore International Airport,
India

Everita Strelca

Director and trainer

Skywise Solution Ltd,
United Kingdom

Mark Finch

Head of Customer Experience

Qatar Aviation Services
Qatar

Delip Prasad

Associate Director Signage & Wayfinding

Head of Market MENA,
Munich Airport International,
Germany

Alpros Hamzouq

Quality, Safety & Risk Management Director

Airport International Group,
Jordan

Roberto Castiglioni MBE

Director

Reduced Mobility Rights Limited,
United Kingdom

Conference Agenda

  • Day 1: Monday , 12 February 2024 
  • Day 2: Tuesday, 13 February 2024

08:00 – 09:00

Registration, refreshments, and networking

09:00 – 09:05

Opening remarks by Great Minds Group

09:05 – 09:15

Welcome address by Conference Chairman

09:15 – 09:30

Keynote address: The Future of Global Traffic Growth

Setting the Scene and Collaboration Between the Aviation Stakeholders

09:30 -  10:15

Opening panel discussion: Streamlining relationships between airports, airlines, border control, immigration, ground handlers, and government authorities

Panelist:
Moderator:

10:15 – 10:30

Keynote presentation: Disruption and innovation II

Speaker

10:30 – 10:45

Presentation: Navigational challenges: Overcoming obstacles in customer experience

Speaker:

10:45 – 11:45

Networking break and VIP exhibition tour

11:45 – 12:00

Fireside chat: Exploring customer loyalty - how personalized services and customer data intersect

Speaker:
Moderator:

Leveraging Technology Integration

12:00 – 12:15

Case study: Exploring airlines & airports leveraging AI and IOT for digital transformation

Speaker:

12:15 – 13:00

Panel discussion: Analyzing the role of IoT, AI, and emerging technologies in enhancing passenger experience

Panelist:
Moderator:

13:00 – 13:20

Presentation: Human-centered innovation - unveiling the Core principles of design thinking

Speaker:

Health, Safety, and Post-COVID Priorities

13:20 – 13:35

Presentation: Overview of the future of passenger health and wellness in aviation industry

Moderator:

13:35 – 14:20

Panel discussion: The transformation of aviation health and safety protocols due to COVID-19 pandemic

Panelists:
Moderator:

14:20 – 14:25

Closing remarks by the conference Chairman

14:25

Networking lunch, and end of conference day one

08:30 – 09:00

Registration, refreshments, and networking

09:00 – 09:15

Welcome address and opening remarks by the Conference Chairman

Luxury, Comfort, and Operational Efficiency

09:15 – 10:00

Panel discussion: A look at innovations driving both passenger comfort and operational streamlining

Panelists:
Moderator:

10:00 - 10:15

Keynote Presentation: Unforgettable lounge experiences: Guiding principles

Speaker:

10:15 – 10:30

Case study: Examining the Importance of wayfinding within Airport Design & Operation

Speaker:

10:30 – 11:15

Panel discussion: A look at innovations driving lounge experience at airports

Panelists:
Moderator:

11:15 – 12:00

Networking and Coffee Break

12:00 – 12:30

Technology innovation session:

*Reserved for industry partner

This session will highlight the latest technologies that boost operational efficiency, reduce time to serve passengers and boost the digital experience. The session consists of 10-minute back-to-back presentations from experts in the industry who will provide insights and case studies on the successful application of a variety of advanced passenger experience innovations such as:

To book your industry insight slot, contact partnership team at partnerships@gmevents.ae

Inclusivity and Accessibility

12:00 – 12:15

Case study: Examples of inclusive travel projects and their impact on the experience of people of determination

Speaker:

12:15 – 13:00

Panel discussion: Enhancing accessibility and experience for people of determination

Panelists:
Moderator:

Cost Optimization Strategies

13:00 – 13:15

Presentation: Maximizing project value while minimizing costs

Speaker:

13:15 – 14:00

Closing panel discussion: Passenger-centric transformation - Navigating challenges and unleashing potential

Speaker:
Moderator:

14:00 – 14:05

Closing remarks by the Conference Chair

14:05

Networking lunch and end of conference

  • Day 1: Monday , 12 February 2024 
  • WORKSHOP DAY 1: Monday, 12 February 2024
  • Day 2: Tuesday, 13 February 2024

08:00 – 09:00

Registration, refreshments, and networking

09:00 – 09:05

Opening remarks by Great Minds Group

09:05 – 09:15

Welcome address by Conference Chairman

09:15 – 09:30

Keynote address: The Future of Global Traffic Growth

Setting the Scene and Collaboration Between the Aviation Stakeholders

09:30 -  10:15

Opening panel discussion: Streamlining relationships between airports, airlines, border control, immigration, ground handlers, and government authorities

Panelist:
Moderator:

10:15 – 10:30

Keynote presentation: Disruption and innovation II

Speaker

10:30 – 10:45

Presentation: Navigational challenges: Overcoming obstacles in customer experience

Speaker:

10:45 – 11:45

Networking break and VIP exhibition tour

11:45 – 12:00

Fireside chat: Exploring customer loyalty - how personalized services and customer data intersect

Speaker:
Moderator:

Leveraging Technology Integration

12:00 – 12:15

Case study: Exploring airlines & airports leveraging AI and IOT for digital transformation

Speaker:

12:15 – 13:00

Panel discussion: Analyzing the role of IoT, AI, and emerging technologies in enhancing passenger experience

Panelist:
Moderator:

13:00 – 13:20

Presentation: Human-centered innovation - unveiling the Core principles of design thinking

Speaker:

Health, Safety, and Post-COVID Priorities

13:20 – 13:35

Presentation: Overview of the future of passenger health and wellness in aviation industry

Moderator:

13:35 – 14:20

Panel discussion: The transformation of aviation health and safety protocols due to COVID-19 pandemic

Panelists:
Moderator:

14:20 – 14:25

Closing remarks by the conference Chairman

14:25

Networking lunch, and end of conference day one

EXECUTIVE WORKSHOP SESSION
Conference Day One, 12 February 2024

15:15 – 16:15

Topic: New ways to increase ancillary revenues while meeting the United Nations Sustainable Development Goals (SDGs)

Speaker:

08:30 – 09:00

Registration, refreshments, and networking

09:00 – 09:15

Welcome address and opening remarks by the Conference Chairman

Luxury, Comfort, and Operational Efficiency

09:15 – 10:00

Panel discussion: A look at innovations driving both passenger comfort and operational streamlining

Panelists:
Moderator:

10:00 - 10:15

Keynote Presentation: Unforgettable lounge experiences: Guiding principles

Speaker:

10:15 – 10:30

Case study: Examining the Importance of wayfinding within Airport Design & Operation

Speaker:

10:30 – 11:15

Panel discussion: A look at innovations driving lounge experience at airports

Panelists:
Moderator:

11:15 – 12:00

Networking and Coffee Break

12:00 – 12:30

Technology innovation session:

*Reserved for industry partner

This session will highlight the latest technologies that boost operational efficiency, reduce time to serve passengers and boost the digital experience. The session consists of 10-minute back-to-back presentations from experts in the industry who will provide insights and case studies on the successful application of a variety of advanced passenger experience innovations such as:

To book your industry insight slot, contact partnership team at partnerships@gmevents.ae

Inclusivity and Accessibility

12:00 – 12:15

Case study: Examples of inclusive travel projects and their impact on the experience of people of determination

Speaker:

12:15 – 13:00

Panel discussion: Enhancing accessibility and experience for people of determination

Panelists:
Moderator:

Cost Optimization Strategies

13:00 – 13:15

Presentation: Maximizing project value while minimizing costs

Speaker:

13:15 – 14:00

Closing panel discussion: Passenger-centric transformation - Navigating challenges and unleashing potential

Speaker:
Moderator:

14:00 – 14:05

Closing remarks by the Conference Chair

14:05

Networking lunch and end of conference

WHY GET INVOLVED?

01.

Get in front of your target market: 

Gain access to key stakeholders committed to advancing passenger experience initiatives both locally and globally and get valuable insights into their strategies for investing in cutting-edge technologies and identifying promising prospects.

02.

Increase your competitiveness:

Learn about the challenges faced by regional and global stakeholders and identify tailored solutions that can assist them in overcoming these obstacles. 

03.

Generate strong
leads:

Stay informed about the future project demands of the decision makers in the aviation industry and increase your chances of being selected for upcoming projects

Who Should Partner and Exhibit?

Organisations offering solutions that contribute to improving ease of use, reducing passenger journey time and touchpoints, and boosting passengers’ digital experience. To explore partnership opportunities, please contact us on partnerships@gmevents.ae. 

Sponsors & Partners

Exhibitor

Media Partners

Venue

Floor Plan

Registration

Paid delegate passes can only be secured after the payment is processed via a credit card. Please note that only completing the registration form will not secure a delegate pass for this event. If you do not have access to a credit card and wish to register through other payment methods, or wish for a member of our team to contact you and answer your questions before completing your registration process, please send us an email at partnerships@gmevents.ae with your details and the name of the event and we will contact you as soon as received.

Once you have completed the registration and payment process, please do check your spam/junk folder in case our system generated confirmations are not delivered to your inbox.

Main Conference Price Primary (Airports, Airlines, Authorities, and regulators) $99 + 5% tax = $104.0

Solution providers: $1499 + 5% VAT = $1573.95











    Mervat Sultan

    Director and Co-Founder, Ramjet Co and FltCtrl Ltd, UAE

    Mervat Sultan, FRAeS, is a trailblazer in the aviation industry, with a career that exemplifies dedication, innovation, and the breaking of traditional barriers. As the Director and Co-Founder of Ramjet Co and FltCtrl Ltd, Mervat has carved a niche that transcends the ordinary, establishing herself as a formidable force in business aviation.

    Mervat holds the distinguished honor of being the Middle East’s one of the first female certified FAA/GCAA flight dispatcher, a testament to her over 25 years of experience and expertise. Her journey, though rooted in the realms of finance and accounting, found its true north amidst the intricate dance of flight planning and operations.

    Despite the aviation industry being a male-dominated sphere, Mervat’s contributions have been pivotal in amplifying the role of women. She is the founder and President of the Women in Aviation Middle East Chapter, a platform where she passionately mentors and motivates women to ascend to greater heights in aviation. Her voice and insights have graced numerous aviation conferences, echoing the need for diversity and inclusion.

    Mervat’s journey is a narrative of resilience and determination. The dream of becoming a pilot, though unfulfilled, morphed into a relentless pursuit of excellence in business aviation. Every milestone, from navigating the complexities of flight operations to addressing the gender pay gap, has been marked by unwavering resolve.

    In the face of challenges, Mervat’s approach has been both pragmatic and inspirational. She acknowledges the strides made but is unafraid to spotlight the existing gaps and the imperative for actionable solutions. Her proudest moments are encapsulated in the gratitude of young women whose aviation careers have been ignited by her mentorship.

    Mervat’s advice to aspiring female professionals in business aviation is anchored in self-belief, initiative, and the relentless pursuit of excellence. In her eyes, the future of women in business aviation is not just promising but is a canvas of untapped potential, awaiting diverse strokes of mastery. Each ascent, a symbolic testament to her belief that for women in business aviation, the skies are not the limit but a launchpad to infinite possibilities.

    Swati Tandon

    Partner, McKinsey & Company - The United Arab Emirates

    Swati Tandon Joined McKinsey & Company in September 2013 and currently working as Partner. Swati is experienced in leading large scale transformations to drive growth, and profitability across aviation and tourism value chain. Experience includes working with several Airlines, airports, support service providers, tourism authorities and civil aviation authorities

    Richard Hill

    Vice President Growth and Partnerships, EMEA and APA, CAVU – United Kingdom

    Richard joined MAG in 1996 holding a variety of Commercial and Operational leadership roles across the Group’s Airports including Manchester, London Stansted and East Midlands.

    As a founding member of the CAVU leadership team, holds the role of VP Growth responsible for client’s commercial performance and expansion of the organisation’s organic and inorganic growth across EMEA and APAC. Previously held a variety of Board level roles: VP Product Development authoring the product strategy and vision alongside its realisation which included the development of Manchester Airport’s Private Terminal, transforming the guest journey. Business Development Director leading a multi-functional team establishing the organisation globally, deploying B2C propositions expanding global reach unlocking value for Airports, alongside B2B product and services realising premium profit for others.

    During MAG’s acquisition of London Stansted, Richard provided leadership for the retail operational transformation unlocking MAG’s ambitious growth aspirations. Held various Director roles on industry bodies.

    Ibrahim Burak Kurt

    Senior Vice President – Airport Passenger Service, Plaza Premium Group - The United Arab Emirates

    Burak Kurt joined Plaza Premium Group in 2022 with a major focus on developing PPGs APS solutions. With experience spanning air cargo, passenger terminal hub operations, ground handling, and VIP and General Aviation solutions, Burak brings a comprehensive understanding of the industry to his current role as the SVP-Airport Passenger Services for Plaza Premium Group.

    Throughout his career, Burak has held key positions in prominent organizations. He served as the Group Chief Operating Officer – Cargo & Board Member (Global) at National Aviation Services, where he played a crucial role in overseeing operations while driving strategic growth. Additionally, he served as the CEO of Cargo (India) and Regional Director (Turkey) at Celebi Aviation Services, where he successfully managed multiple departments, including finance, sales, marketing, and business development, while driving and consistently ensuring business profitability.

    Burak’s remarkable track record spans over 22 years across Europe, Asia, India, the Middle East, and Africa. He holds a degree in Civil Engineering and dual MBAs from renowned universities in Turkey.

    Kanu Aravindakshan

    Head of Airports, IBS Software – India

    Kanu heads the Digital innovation and Airport line of business at IBS Software. He believes in the synergy between airport and airline operations that will deliver an integrated travel experience, increase the possibilities of retailing and expand revenue generation opportunities.

    Kanu enjoys leading innovation and consulting partnerships with airports and airlines, creating technology that disrupts existing models. He has led several transformation engagements and supports some of the biggest airports, airlines, hotels, online travel agents, and cruise lines on their digital transformation initiatives.

    Kanu believes that travel companies must invest in technology and customer experience to make a meaningful digital transformation. His interest in technology ranges from machine learning, natural language processing, and intelligent automation to cloud services and IoT.

    Dr. Ibraheem Sheerah

    Chief Transformation Officer, Saudi Airlines (Saudia) Holding - Saudi Arabia

    Dr. Sheerah is a highly experienced and accomplished Chief Transformation Officer at the Saudi Arabian Airlines Holding (Saudia Group). He has been leading the group’s transformation since his appointment and is a subject matter expert in various areas such as Strategy, PMOs, Project, Program and Portfolio management, Public Private Partnership (PPP) and Privatization, emerging technologies, business models, financial modeling, and corporate governance.

    Dr. Sheerah began his career in 1999 as an engineer and then transitioned into project management and strategy execution, where he has been working for more than 15 years in and outside the Kingdom of Saudi Arabia, working for companies such as Advanced Electronics Company (AEC) and Saudi Railways Company (SAR), among others.

    From 2016 to 2021, Dr. Sheerah held a series of leadership positions in the Kingdom’s Vision 2030 programs, including the Privatization Program and the Quality of life Program. He was the Chief Executive of Business at the Quality of Life Vision Realization Program before joining Saudia Group. He holds four academic degrees and more than 46 professional certificates, making him a highly qualified and experienced professional in his field.

    In his current role at Saudia Group, Dr. Sheerah is leading the transformation of the group, which comprises Full Service Carrier airlines (Saudia Air Transport), Low Cost Carrier airlines (Flyadeel), MRO Company (SAEI), Saudia Cargo, Saudia Logistics SAL, Saudia Ground Services SGS, Prince Sultan Aviation Academy PSAA, Saudia Private Aviation SPA, Saudia Real Estate SARED, and other companies.

    Andrew TAN

    Director and Head, Airport Operations & Services Consultancy, Changi Airports International - Singapore

    Andrew Tan is Director of Airport Operations and Service consultancy at Changi Airports International. He is responsible for the operational and service quality aspects of Changi’s airports worldwide. More recently, he led the successful opening of the new terminal at Clark International Airport, Philippines. This began from the takeover and operationalisation of a 25 year PPP* concession to operate the airport, including development and ORAT**. The airport not only was celebrated for its design, but also for raising the bar on passenger experience, including the first contactless check-in system in the country.

    Andrew is currently involved in the operational planning and design of a new greenfield airport in SE Asia, including implementing a new CONOPS (Concept of Operations) with self-service technology and modern security screening technology. He has been providing operational advisory and due diligence for projects in the MEA region, Japan, Indonesia, the Philippines and Vietnam. In the Middle East, Andrew was involved in the opening of the first City checkin terminal in Dammam and has conducted executive training for GACA and King Fahd International Airport. Prior to this role, he was responsible for risk management, planning, preparations and operations for the Rio 2016 Olympics / Paralympics handling at RioGaleao International Airport, ensuring sufficient capacity and a high level of service to the thousands of athletes, media and visitors for the Games.

    Andrew brings with him nearly three decades in aviation, both in Singapore and a dozen countries, covering the airport, airline, customer experience, training and ground handling business, including with Singapore Airlines, Jet Airways, sats and Air India SATS. He holds a Bachelor of Science (Hons), from the National University of Singapore

    Levina Govender

    Customer Services Manager,
    Hamad International Airport – Qatar

    Before joining the team at Hamad International Airport in 2018, Levina had experience in the airline industry as Cabin Crew. Later, she transitioned to airport operations with Airports Company South Africa, where she held various positions ranging from front line staff to Airport Management Centre. During her time at Hamad International Airport, Levina focused on airport customer service, with a specialization in customer service training, contact centre management, and lost property management.

    Antonio Addario

    Chief Product & Customer Experience Officer,
    Qantas Airways Limited – Australia

    Antonio is an executive with over 15 years of experience in product management, user experience, digital transformation, and customer service. As Chief Product and Customer Experience Officer of Qantas Loyalty, he oversees the entire suite of Loyalty propositions which spans travel, financial services, and retail verticals. Antonio is responsible for the product organization and the digital and contact centre channels. With a proven track record in transforming organizations into customer-centric businesses, he has served in key leadership roles at the Boston Consulting Group, Telstra, and ING Bank. Alongside his corporate career, Antonio funded a mobile SaaS startup in Australia and an e-commerce business in Brazil.

    Antonio holds an MBA from IE Business School and an MS in Computer Science from Uppsala University. 

    Ahmet ER

    Customer Experience Deputy Manager, İGA Istanbul Airport –Türkiye

    Ahmet is the Customer Experience and Service Design, Deputy Manager at the mega hub airport – İGA Istanbul Airport. He has more than 10 years of experience in designing customer experiences in the aviation sector. Over the years, Ahmet have an extraordinary in-depth understanding of customer expectations and needs.

    His deep-rooted passion lies in the creation of new solutions for serving the best service to humanity. Aside from technological infrastructure advantages, Ahmet strongly believes that the most important part of designing the best customer journey is the human touch.

    Ahmet is enthusiastic about building and maintaining robust customer experience frameworks in companies that have a prioritized focus on customer experience management. He considers agility and strong communication competence as one of the most valuable components to designing consistent excellence in customer experience. Ahmet and his team are constantly moving forward with multi-international award-winning solutions for Istanbul Airport.

    Rajesh Dogra

    Chief Customer Experience and Ground Handling Officer,
    Air India Worldwide – Indian

    Rajesh is the Chief Customer Experience and Ground Handling Officer for Air India – worldwide. In this role, he is responsible for the complete transformation of Air India’s customer experience and airport operations worldwide. Despite the massive global landscape and several inherent challenges, Rajesh has managed to deliver exponential value within a very short period. With highly improved ‘on time performance’ of Air India, drastic change in the culture with a focus on customer centricity and customer obsession. Rajesh is building a robust governance structure, bringing in IT innovations, and incubating a winning team that will help in making Air India a world-class airline.

    He also sits on the Board as Director of Air India SATS, a Joint Venture between Air India and Singapore Airlines. Rajesh is a Tata veteran and before joining Air India last year he was the Global Program Director of the Passport Seva Program at Tata Consultancy Services. He set up and managed India’s most iconic passport program since its inception for over 10 years, which led to a massive transformation of Indian passport services globally. He has spearheaded various eGovernance and large public services transformation programs in India and abroad and won many awards.

    Chamith Seneviratne

    Customer Experience Manager, Air Canada - Canada

    Chamith is a passionate aviation enthusiast with several years of experience in the customer experience segment from his time at Air Canda, Air Astana, LSR and Airliners & Atourz. His roots originate from an island called Sri Lanka known for its warmth, hospitality and care for their guests. Before taking on any of his professional roles, Chamith’s passion for the aviation and airline industry sprouted from seeing both his parent’s successful careers in the industry.

    Similarly in his current role as a Customer Experience Manager at Air Canada, he goes well above and beyond the expectations of his role to satisfy their travellers. “We have to always fly in our customers shoes” it’s the principle that allows for better understanding the customer and what we at Air Canada follow. Customer experience has a direct impact on revenue and loyalty to a certain product/company/brand help create long term Return on Investment. Most successful organizations continue to succeed given the importance they make in customer experience; and Air Canada has always been in the forefront in doing so.  

    Chamith holds a Bachelor’s degree in Aviation Management from IUBH. In addition to his professional work, Chamith enjoys creating impactful processes and programs for his team to enhance customer experience in the daily airport operations.

    Sohail Ali

    Senior Vice President Operations, British Airways, Middle East, Africa, Asia Pacific

    With 19 years of operational leadership experience for a major global airline, Sohail has been responsible for operations across Middle East, Africa and Asia Pacific. Having been born and raised in London, he is has been based in the region for 4 years.

    Proven leadership, inspiring teams across cultures in a fast-paced environment he provides positive change and dialogue. He now also runs a podcast ‘The Flying High Club’ where industry leaders discuss relevant topics and career pathways to inspire the next generation of aviation.

    Plaza Premium Group

    Plaza Premium Group, a pioneer, industry leader, and the world’s largest provider of airport hospitality services and facilities with an international footprint. We are present in over 250 locations, and 74 international airports, and annually serve over 20 million passengers worldwide through our premium airport lounges, hotels, and concierge facilities. Plaza Premium Group is found where committed to making the travel experience better and better, going from good to great. From award-winning lounge operations and design, to industry leading in-airport accommodation, airport dining, meet & assist and airport passenger services, we have developed systems to enable operational efficiency, commercialisation, as well as data analytics, designed to scale.

    Marcelo Mota

    Director of Operations & Chief Operation Officer, Aeroportos Brasil Viracopos S.A - Brasil
    Marcelo holds a Bachelor of Science in Electrical Engineering (B.Sc.E.E.) and an MBA. He is currently the Director of Operations and Chief Operation Officer of Aeroportos Brasil Viracopos, the organization responsible for the development and operation of Viracopos International Airport in São Paulo, Brazil. Prior to this, Marcelo served as an Associate Vice-President at the TD Bank Financial Group and as the Director of Information Technology & Telecommunications Programs at the Greater Toronto Airports Authority (GTAA) in Canada. He is a distinguished Senior Member of the Institute of Electrical and Electronics Engineers, Inc. (IEEE) and has served as a former Director of the Project Management Institute (PMI)’s Southern Ontario Chapter. Marcelo has also been honored as an honorary member of the Brazilian Air Force for his contributions to the field.

    Daniela Fantinati

    Head of Quality Management & Customer Experience, Aeroportos Brasil Viracopos S.A - Brasil
    Daniela is currently serving as the Head of Quality Management & Customer Experience at Aeroportos Brasil Viracopos. This organization is responsible for the development and operation of Viracopos International Airport in São Paulo, Brazil. As a member of the Operational Performance Technical Committee of the Brazilian National Commission of Airport Authorities, Daniela contributes to the evaluation of Brazilian airports’ performance and the creation of new policies related to customer service and passenger satisfaction. In recognition of her accomplishments, Daniela was honored as a “CX Emerging Leader” by the CX Professional Association (CXPA) on a global scale in 2022.

    Sandra Cullen

    Vice President Customer Experience and Training, Air Astana Group – Kazakhstan
    Sandra has a wealth of aviation industry experience which spans over 30 years. Her career started in British Airways where she held front line operational roles within the In-Flight Services department, Operational Training & development and latterly HR. She has managed and lead teams in several disciplines but the forefront being customer service delivery before moving into the Corporate Learning & Development field. She has international experience working as a consultant in the USA, Middle East and Asia and has designed and delivered an extensive number of training programmes in her career for many international blue-chip organisations. She has held senior management positions as Head of Recruitment & Training in Qatar Airways and as VP HR Business Partnership with Etihad. Sandra originally held the position of Director In-Flight for Air Astana and was part of the team to achieve a 4* skytrax rating for Air Astana in 2013. She is now Vice President Customer Experience & Training for Air Astana Group and leads the strategic direction for both enhancing the customer experience across all customer touchpoints and building the airline’s training academy. Sandra has a BSc (Honours) degree in Psychology and a Masters Degree in Occupational Psychology from Leicester University.

    Mohannad Salman AlSalmi

    Chief Information Officer, Flyadeal - Saudi Arabia
    Mohannad is the Chief Information Officer for flyadeal with more than 25 years of experience in Information Technology and Digitization. He has worked on several organizations in the Aviation industry and played a major role in developing and implementing digital strategies, roadmaps, and projects. In 2022 Mohannad AlSalmi has been recognized among the top 10 CIOs in the Middle East by IDC Middle East Africa.

    Michalis Senis

    Airport ICT Master Plan Design - Senior Consultant, Munich International Airport – Germany

    Michail is a highly competent, dedicated, result driven, enthusiastic professional with 23 years of corporate experience in delivering multimillion, international and state-of-the-art large scale Technological Programs which have been positively impacting the company’s operational effectiveness and corporate image as well as passenger´s experience.

    He is an ICT senior consultant with a strong technical and business airport background, having worked in Aviation for ICT projects relating to operations, ORAT, master planning, construction, design, due diligence, Business Continuity Management and acquisition transformation. Michail managed or supported the Greenfield airport or airport’s terminal ICT systems openings of the following international airports: Athens, Tirana, Amman, Warsaw, Budapest and Cairo.

    Antonio Addario

    Chief Product & Customer Experience Officer, Qantas Airways Limited – Australia

    Antonio is an executive with over 15 years of experience in product management, user experience, digital transformation, and customer service. As Chief Product and Customer Experience Officer of Qantas Loyalty, he oversees the entire suite of Loyalty propositions which spans travel, financial services, and retail verticals. Antonio is responsible for the product organization and the digital and contact centre channels. With a proven track record in transforming organizations into customer-centric businesses, he has served in key leadership roles at the Boston Consulting Group, Telstra, and ING Bank. Alongside his corporate career, Antonio funded a mobile SaaS startup in Australia and an e-commerce business in Brazil. 

    Antonio holds an MBA from IE Business School and an MS in Computer Science from Uppsala University.

    Jerry Angrave

    Customer & Passenger Experience Director, empathayce

    Jerry Angrave is founder of Empathyce, a specialist Customer and Passenger Experience consultancy. Jerry is UK based and works with companies around the world including those in aviation, travel and hospitality.

    The nature of his work is around building and managing effective customer experience programs from a cultural, strategic and operational perspective. He aims to provide clarity, structure and direction for those driving their CX agenda.

    He is a member of the Accessibility Advisory Group at London Heathrow Airport, a member of the British Aviation Group and a Certified Customer Experience Professional. Jerry is author of “The Journey Mapping Playbook”, co-chair of the UK networking group for the global Customer Experience Professional’s Association and a judge of the CX World Series awards.

    Carmen Peraita

    Global Leader Enterprise and Digital Integration Services, Mott MacDonald
    Carmen Peraita Sanz is a Consultant Director at Mott MacDonald. She has spent much of her career client side in senior leadership roles, designing and leading transformation programmes in transportation. She spent 16 years in Aena, the major airport operator in the World, in different roles. Carmen was involved in the ORAT process of Istanbul Airport and spent two years as the Programme Manager for Systems and Information working for the Elizabeth Line (first digital railway), where she implemented an enterprise architecture approach to help the organisation move from construction to the operational environment. Carmen currently leads globally in Mott MacDonald ‘Enterprise and Digital Integration Services’. This is a global suite of advisory services which support our clients in transforming their organisations to enable integrated, fully digitalised approach to their asset lifecycle. With the customer at the heart, these services allow the clients to align their vision to processes, people, information and technology and adapt to the rapidly changing external and internal context.

    Melik Said

    Digital Business Development Chief,İGA Istanbul Airport

    Melik Şengül is  a technology developer in the aviation industry, focused on offering passengers high-end, innovative and effective solutions. The objectives he pursues in his current position involve continuous development of new projects to improve passengers’ digital journey.

    He manages relations with various partners such as development teams, start-ups and large-scale companies to ensure better experience and increased efficiency for all parties involved.

    Jouhayna AlMheiri

    Senior Air Traffic Control Officer - TEDx Motivational Speaker - Certified Professional Life Coach, UAE General Civil Aviation Authority (GCAA), United Arab Emirates
    Jouhayna AlMheiri is a Senior Air Traffic Control Officer & On-The-Job Training Instructor. She is passionate about training the next generation of Air Traffic Control Trainees to protect the skies of the UAE.

    Dr. Eng. Suaad Al Shamsi

    First Female Aircraft Engineer, Technical Advisor, Woman in Aviation Middle East, L2L consultation company
    Dr. Eng. Suaad is an accomplished aviation professional with a diverse educational background, including a DBA in aviation management from the American Academy for Specialized Studies, an MBA in aviation management from Coventry University, a Master’s in Aeronautical Engineering from Coventry University, and a bachelor’s degree in aerospace engineering from Hertfordshire University in the UK. She is recognized for her outstanding contributions to women in leadership and empowerment, receiving an honorary Doctorate. Dr. Suaad’s journey in the aviation industry began with training at prominent aviation companies, including Messier Bugatti, Honeywell, Kunz, Airbus, and Boeing. Notably, she became the first female aircraft engineer in the UAE when she joined Emirates Airlines and has over 17 years of experience in aircraft maintenance. As a technical advisor for a major aviation project in the UAE, Dr. Suaad continues to excel in the field. She is an active member of various organizations, including the Emirates Association in the UK, IEEE, and the Woman in Aviation Middle East chapter. Additionally, she serves as the VP of Women in Aviation (Shenana) and is the CEO of L2L Consultation Company. Dr. Suaad is an Ambassador of the International Union for Technical Education in the UAE and is dedicated to empowering young girls and women to enter the aviation industry through her “Top Takeoff” aviation program. Her remarkable achievements have earned her prestigious awards, including:
    • The best female influencer in the aviation field for the year 2022 from the woman in aviation under the patronage of HH Sheikh Ahmed bin Saeed Al Maktoum.
    • Emirates Women Award under the patronage of HH Sheikh Ahmed bin Saeed Al Maktoum
    • Committed to sustainability initiatives of women in aviation sustainability award under the patronage of HH sheikh Ahmed bin Saeed Al Maktoum.
    • Future Innovation Award under the patronage of HH Sheikh Saqr bin Muhammad Al Qasimi

    ZestIoT stands at the forefront of technological innovation, offering a robust IoT/AI-powered connected operations platform that revolutionizes decision-making and operational predictability. With a dedicated focus on digitization and optimization, our 6+ years of expertise culminate in a 90+ member team committed to automating over 100 operations in aircraft turnaround processes.

    Utilizing multiple sensors and AI, we generate indisputable, reliable data, providing a solid foundation for our connected operations workflow and event-driven platform. Our customized UI/UX design empowers users to make informed decisions, optimizing resource management, ensuring operational safety, and enhancing product quality assessment.

    As a trusted technology partner, ZestIoT has garnered recognition from industry giants such as Boeing, RollsRoyce, and CISCO, along with accolades from NASSCOM DeepTech. Our technology currently facilitates the seamless turnaround of 2100+ flights daily, spanning airports, airlines, and handlers globally.

    What sets us apart is our unwavering commitment to delivering definitive ROI through various use cases and business-driven benefits. We proudly announce our recent victory in the ADR Rome Airport innovation challenge, solidifying our position as innovators transforming the passenger boarding experience. Join us in shaping the future of connected operations with ZestIoT.

    Ciaran O'Sullivan

    Division Vice President - Airline Services, Dnata, United Arab Emirates
    Ciaran is responsible for dnata’s Airline Services portfolio in the U.A.E. This includes all turnaround activities for our customer airlines at Dubai International Airport (DXB) and Al Maktoum International Airport (DWC), in addition to all below wing activities for Emirates Airline in their hub. Ciaran joined dnata in 2022 and is also a board member of DUBZ. Prior to joining the Emirates Group, Ciaran worked with flydubai for 10 years in various leadership positions, including Senior Vice President of Airport Services and GCAA post holder for Ground Operations

    Everita Strelca

    Director and trainer, Skywise Solution Ltd, United Kingdom

    Everita is dedicated and passionate in ensuring that aviation personnel who assist passengers with disabilities and passengers with reduced mobility, are educated in all aspects of customer service so that every passenger – irrespective of their needs – is afforded the same dignity and respect as others. She has spent in aviation wonderful 28 years, working and for airlines, airports, as well a big tour operator. Since 2015 running hers own company providing and sharing knowledge on how to meet the needs of passengers with reduced mobility and disabilities (both visible and non-visible) according to European, USA and International requirements. SkyWise Solutions Ltd is well respected in the European market and outside it.

    Servicing International Trade Events (SITE) is a specialist event logistics provider for Exhibitions, Conferences, Product Launches, Road Shows, and Trade Fairs across the globe.
    SITE provides logistics support to global events by supplying organizers and their exhibitors with cost effective and diverse options for freight handling from origin up to stand. SITE provides an all-inclusive door-to-door shipping service along with an advanced receiving warehouse so exhibitors have peace of mind knowing wherever in the world they need to ship there is always someone on hand to receive their shipment. The highest level of service is provided to our clients in the most cost-efficient, time-definite manner by using our vast industry experience and the latest technology. We offer tailored logistic solutions for all exhibition requirements, providing an unbeatable service focused on quality, cost, and diversity.

    Contact

    Dean Haddow |Director MENA | SITE Event Logistics
    Tel: +971 4 370 5533 | Mob: +971 50 115 4881 | dean@siteeventlogistics.com | www.siteeventlogistics.com

    Aldwin Uy

    Deputy Chief Operation Officer, Mactan-Cebu International Airport, Philippine

    An Architect by profession with 23 years of collective experience in Airport Operations, Facility Maintenance and Engineering, Airport Design and Planning, and Project and Construction Management. Have been with King Fadh International Airport (Dammam International Airports Company) in Dammam, KSA for 13 years and currently joined Aboitiz Infra Capital as the Deputy Chief Operations Officer of Mactan Cebu International Airport. Leading innovation through culture building.

    Kashif Khalid

    Regional Director – Africa & Middle East, International Air Transport Association (IATA), United Arab Emirates

    Kashif Khalid is Regional Director – Africa & Middle East for IATA’s Operations, Safety & Security division with a core focus on Airports, Passenger Experience, Cargo, Ground Operations, Security & Facilitation, providing leadership and advocacy with stakeholders to further IATA’s mission, projects, strategic partnerships, and industry standards.

    Formerly he was Head of Assets & Acquisitions at Abu Dhabi Airports, leading the Global Airport development and M&A function for the UAE Government entity and its Sovereign Wealth Fund as well as the innovation, sustainability, and operations strategy for the UAE Airports portfolio.

    He has advised global Airports, Governments and Airport Investors/Operators on both Greenfield and brownfield development projects, Operations Strategy, Commercial-Nonaeronautical revenue development, privatizations, public private partnerships in airports and associated infrastructure projects and concessions.

    Earlier on in his professional career he has had the privilege of holding several senior executive positions in Aviation with Dubai Government, Abu Dhabi Government, Citi, and British Airways.

    Kashif graduated Magna Cum Laude from New York Tech in International Business & Economics and holds an MS-IB as well from New York, USA. His professional credentials include an advanced degree in Airport Planning and Finance, IAP – International Airports Professional and the ACI – Airport Executive Leadership program (AELP). He is also a Member of the Royal Aeronautical Society (MRAeS)

    Priyanka Lakhani

    Senior Vice President, Commercial EMEA, Collinson, United Arab Emirates

    Priyanka is a business leader with over 20 plus years of experience in designing and delivering customer engagement and loyalty strategies across travel and financial services sectors, for leading global and regional brands.

    In Priyanka’s current capacity at Collinson, she is responsible for increasing Collinson’s market share across EMEA (Europe, Middle East and Africa) region through new market development and introducing the breadth of Collinson solutions to the region across all divisions of Collinson (Loyalty, Travel Experiences, Insurance and Assistance). Priyanka’s remit includes setting the direction for Collinson global teams on product development and go-to-market strategy for EMEA ensuring our offering is fit for purpose and geared towards the needs and demands of the region.

    Working alongside the C-suite of leading brands, Priyanka provides insights on enterprise-level customer engagement strategies utilising the development of data, digital, and emerging technologies.

    Thomas Konietzko

    Executive Vice President Airports, Xovis, Switzerland

    Thomas Konietzko brings a wealth of aviation industry experience to his role as Xovis’ Executive Vice President Airports. A seasoned business development and sales professional with proven successes across the Americas, Asia and EMEA regions, Konietzko is passionate about helping terminal operators harness the power of real-time data to address operational efficiencies.

    Varun Kapur

    Executive Director, Travel Food Services, India
    Varun Kapur holds the position of Executive Director at Travel Food Services (TFS), headquartered in India. With over a decade of hands-on experience, he has overseen the company’s progression into one of the largest travel retailers in the region. TFS presently operates over 380 food and beverage outlets across 19 cities in airports, railway stations, and highways. It also manages 27 international airport lounges, further cementing its status as India’s premier Travel F&B Company. Varun is also engaged in a leadership role across the wider F&B and Retail business in the broader Indian enterprise named K Hospitality Corp. This company stands as one of India’s largest F&B businesses with global operations, including in the UAE, Sri Lanka, Malaysia, UK, and Kuwait

    Anita Chagar

    Strategic Partnerships Manager, Heathrow Airport, United Kingdom
    Anita Chagar is the Strategic Partnerships Manager at Heathrow Airport, holding responsibility for the commercial relationships of several oneworld alliance carriers that operate at LHR. Since joining Heathrow in 2019, Anita has worked in the Airspace, Security, Business Change and Services teams. From 2021-2023, Anita also led the award-winning en-haNCE Network, Heathrow’s staff diversity network for culture and ethnicity. Prior to joining the aviation sector, Anita worked as a Teacher of English in the UK.

    Mark Finch

    Head of Customer Experience, Qatar Aviation Services, Qatar
    Mark Finch is Head of Customer Experience for Qatar Aviation Services, at Hamad International Airport in Doha, Qatar. Mark’s journey in customer experience began in 1998 when he joined Go Fly Ltd (UK)—a low cost airline from British Airways—where he worked primarily in customer support and business operational improvement functions, and ultimately with easyJet where he lead customer standards and customer service supplier management. He later worked for a global ground handling company in senior roles where helped deliver operational improvements, and customer experience enhancements within airport passenger terminals, on a global scale. Mark is also qualified–with an Honours Degree–in Consumer Psychology, the principles of which he is very passionate about employing with an aim of understanding real customer needs, and delivering the ultimate customer experience

    Dr. KJ Devasia

    Assistant VP Enterprise Risk & Cooperate Resilience, Bangalore International Airport, India

    Dr. KJ Devasia presently leads the Department of ‘Enterprise Risk & Corporate Resilience’ at Bangalore International Airports India. In this capacity, he oversees a wide array of critical functions, including Corporate Resilience, Disaster Management, Aviation Emergency Management, Business Continuity, Enterprise Risk Management, and Airport Medical Service.

    With over 22 years of extensive domain expertise, Dr. Devasia played an integral role in the planning, construction, and commissioning of Terminal-1, Terminal-2, Runway-1, and Runway-2 at Kempegowda International Airport Bengaluru. He has also been at the forefront of the pandemic response, leading efforts to combat COVID-19 across the airport’s organizations. Dr. Devasia is a distinguished recipient of the ‘Continuity and Resilience Professional (Private Sector-INDIA) 2017’ award from the Business Continuity Institute (BCI-UK). He has further been honored with the Karnataka Chief Minister’s Meritorious Award for his contributions to Civil Defence and Disaster Management.
    Beyond his current role, Dr. Devasia holds several prominent positions:

    • Asia Pacific Regional Representative for the ACI World Facilitation and Services Standing Committee
    • Co-chair of the ACI Working Group for Airport Performances
    • Member of the IATA Aircraft Recovery Task Force
    • Chair of the Aviation Council Think Tank under the Business Continuity Institute, UK

    In addition to his leadership roles, Dr. Devasia is a highly sought-after speaker, having delivered addresses at over 23 international conferences across various countries. He has also participated in numerous webinars and national-level conferences in India.

    Lorenzo di Loreto

    Managing Director, Munich Airport International

    Lorenzo has more than 18 years of professional experience in driving business development and operations management for leading aviation companies around the world, including OEM and EPC companies as well as Airlines. Lorenzo has been a major contributor to MAI’s growth over the past six years with significant impact on market positioning, commercial performance, operational improvements as well as the overall transformation of the business and competitive mind-set.

    Lorenzo has played an important role in the expansion of MAI´s business and service offerings into management and O&M projects.

    Marcel Stroop

    Director of Go-To-Market, Schiphol Group Aviation Solutions, Netherlands

    Marcel Stroop is recognized as a natural relationship builder. He has a tremendous energy and drive to move things forward. He uses this combination to collaborate within the aviation industry to drive the success of transformative solutions.  A true aviation aficionado, Marcel combines his personal and professional endeavors at Royal Schiphol Group. In his free time, you’ll often see him ‘flying’ across the road on his racing bike.

    Tim Woodstock

    Associate Director Signage & Wayfinding, Red Sea Global, Red Sea International Airport, Saudi Arabia

    Tim is working in Saudi Arabia with Red Sea Global as Associate Director of Wayfinding & Signage. Overseeing the design and delivery of both resorts and facilities including the new Red Sea International Airport, island destinations, sitewide road network and staff village.

    An experienced Wayfinding Director, Project Manager and Sign Planner, with 20 years’ experience working on major transport, hospitality and event projects, involved in the planning of passenger / guest flows, allocation of signage and development of client signage standards. A qualified Graphic Designer with strong communication and interpersonal skills, experience in sign artwork, CAD and 3-D visualisations, as well as technical expertise in Adobe Creative Suite. Moving to Dubai in 2012, as CSM Live’s Director of Wayfinding, leading the Wayfinding & Signage design & delivery at Dubai Airport as a full time consultant for over a decade. Other notable projects whilst in Dubai included the delivery of the Expo 2020 and Museum of the Future wayfinding schemes.

    Dr. Nadine Itani

    Lecturer and Programme Leader for Air Transport Management, University of Surrey, United Kingdom

    Dr Nadine Itani is a Lecturer and Programme Leader for Air Transport Management at the University of Surrey (UK). She has contributed to managing aviation development projects for ICAO in the Middle East and Africa. Her research areas are performance management, business strategy, and service marketing for air transport. Nadine is a member of the Royal Aeronautical Society and a fellow of the Institute for Sustainability.

    Mohsin AlBalushi

    Director of Ground Operations, SalamAir, Oman

    Mohsin Albalushi is a seasoned professional in the aviation industry with two decades of extensive experience. He played a pivotal role as a founding member of SalamAir, Oman’s pioneering low-cost airline. As the Director of Ground Operations, he holds responsibility for overseeing both Ground and Cargo Operations, demonstrating his expertise in ensuring the smooth and efficient functioning of these critical aspects of airline operations.

    Furthermore, Mohsin Albalushi is recognized by the Oman Civil Aviation Authority (CAA) as the approved Post holder for Ground Operations and Dangerous Goods regulations. His dedication to maintaining the highest standards of safety and efficiency in aviation operations makes him an invaluable asset to the industry.

    Dr. Viktoriia Myroniuk

    Senior Lecturer in Aviation and a Programme Leader for MSc Sustainable Air Transport Operations and Planning, Salford University, United Kingdom

    Viktoriia has 17 years of teaching experience in air transport management in Ukraine, South Korea and the UK. She is a postdoctoral alumnus of Fulbright (Embry-Riddle Aeronautical University, USA) and Erasmus Mundus (Technological University Dublin, Ireland). Currently she is a Senior Lecturer in Aviation and a Programme Leader for MSc Sustainable Air Transport Operations and Planning at the University of Salford, and a Course Developer at the Airport Council International. Viktoriia likes travelling and diving.

    Samson Arega

    Regional Director Sales, Marketing & Services, Ethiopian Airlines, United State

    Samson Arega Bekele is a visionary strategist known for turning visions into reality through sound strategy development. He possesses a keen ability to identify opportunities within organizations, bringing them together into a coherent whole. Samson is a great connector with strong business acumen and an inspirational leader who effectively combines storytelling with financial insight to drive business advantage. His career began at Ethiopian Airlines Aviation Group, where he excelled academically and later pursued a Master’s degree in the USA, earning numerous honors.

    Starting as an Assistant Marketing Officer, Samson’s career progressed within the airline. He demonstrated exceptional leadership, leading to his appointment as the Country Manager for Canada, followed by becoming a Regional Director for Ethiopian Airlines in the USA. During the challenging times of the COVID-19 pandemic, he coordinated the repatriation of thousands of individuals, showcasing his commitment and leadership.

    Samson’s contributions have elevated Ethiopian Airlines internationally, earning him recognition and awards, including the 2021 Business Person of the Year Award. He’s a respected figure in decision-making, skilled in various aspects of business management, and maintains a focus on building partnerships and awareness of Ethiopian Airlines’ significance in connecting Africa to the world.

    Ralf Schustereder

    Chief Executive Officer (CEO), Ras-Al-Khaimah International Airport, United Arab Emirates

    Ralf Schustereder is a dedicated and experienced Management & Logistic Expert who has worked with organizations like Lufthansa, Lufthansa Cargo, Lufthansa Consulting and SunExpress from the airline’s perspective. In addition, he gained substantial knowledge at GlobeGround and Servisair before he moved to exploit new management roles at Fraport, Cairo Airport, Kassel Airport.

    Besides taking managerial roles at passenger airlines he also has extensive experience in the ground handling and cargo fields his strength is the integrated approach starting from strategy, conception and then finally operational implementation. This is also connected with his fundamental understanding of key figures and the operational service level management.

    Ralf is renowned for enhancing and monitoring operational goals and outcomes as well as contributing to the design, execution, and audit of international companies’ worldwide business standards. He has a broad set of skills and competences, particularly in the airline and airport industries, and has over ten years of extensive and certified experience in a variety of operational responsibilities and departments.